FAQ and Shipping

The questions you ask yourself … and the answers 🙂

 

We hope that your experience with Shopystreet.com is as effortless as possible, however, we do acknowledge that questions may arise.

 

Where is my order?

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This is a question we frequently get asked and you can track your order here.

Shopystreet.com works with manufacturers and artisans across the world to source the coolest products at the prices that suit you.

This results in all our orders being shopped to you from across the world – from Thailand and China to Morocco. However we do ensure we can track our orders for your extra piece of mind.

Yet because your products are coming from so far away they often take  2-3 weeks to arrive. So no worrying if the product doesn’t arrive the next day! Most of the time our product will arrive a lot quicker, but we want you to be aware this is out of our control!

This does mean we ship worldwide, so you can shop with us wherever you are.

 

What is my tracking number?

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Tracking will be available 4-6 days after your order. Please do reach out if you haven’t received yours after 7 by contacting support.

 

Ammendments and Cancellations

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If you need to makes changes to your order you will need to contact us within 24hrs of placing the order.

We Can Change:
    – Your delivery details
    – Your name
    – Your email
    – Your phone number
Cancellations
    – You must contact us withing 24 hours.
  – We cannot cancel your order once it has already been shipped.
    – You can view our full refund policy here.

My Item Arrived Damaged

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We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.

If this happens to you, please reach out with:
    – Your order number.
    – A picture of the damaged product.
Once received, we’ll be happy to send out another free of charge.

Contact us

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If we still haven’t managed to answer your question please feel free to contact us and we’ll get back to within 24hrs 🙂